🔄 Return, Cancellation & Refund Policy
At Cozie Aura, we strive to ensure that every purchase meets your expectations. Please read our policy carefully before placing an order.
❌ Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once the order has been dispatched, cancellation will not be possible.
- To request a cancellation, please contact us immediately after placing your order.
🔁 Return Policy
- Returns and exchanges are applicable only to eligible products.
- For most products, the standard return window is 7 days from delivery (unless otherwise mentioned on the product page).
- Return eligibility and specific conditions may vary by product.
- If pickup service is unavailable in your location, you may be required to self-ship the product to our provided address.
- Return or exchange shipping charges may apply depending on the case.
📌 Conditions for Return
To qualify for a return:
- The item must be unused and in original condition.
- The product must be returned with original packaging, tags, and invoice.
- Customized or personalized products are not eligible for return or exchange.
- Return requests must be raised within the specified return period. Requests beyond this period will not be accepted.
💰 Refund Policy
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used at the time of purchase.
- Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product delivered by us.
📦 Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Please notify us within 24 hours of delivery.
- Share clear photos or videos as proof.
- We will arrange a replacement or refund after verification.
For any assistance regarding returns or refunds, please contact us through our website support page.
Thank you for shopping with Cozie Aura. We appreciate your trust. ✨